Higher Education

Matrix has extensive experience providing consulting services to institutions of higher education, conducting studies in areas such as shared and contract services, campus security, organizational and staffing analysis, and administrative services.

Click on a subject area below to learn more about the services we provide and view samples of our work:

Administrative services

Highly efficient and effective administrative services are critical to the institution’s ability to provide higher education services

The performance of Academic Departments can be directly impacted by the level and timeliness of services they receive from the institutions administrative services (such as Finance, Human Resources, Procurement, Information Technology). Administrative functions must strike a balance between fulfilling their dual roles of institutional service against regulatory compliance.

An evaluation of specific administrative services focused on ensuring highly responsive administrative services can improve overall organizational effectiveness and performance. Administrative services should operate under a culture of partnership with other institutional departments focused on meeting their needs while at the same time achieving their compliance role.

Case Study: West Virginia University

Campus security

Campus security combines law enforcement, security and an engagement with different stakeholders – students, faculty, administrators and other staff

Like a small city, institutions of higher education require a law enforcement presence. However, this environment is unique because of the diversity of stakeholders, each with vastly different needs, and because campuses are the focal point for external factors.

These demands require campus security managers to be engaged with all of their various stakeholders, as well as effective planners and organizers of the services they control.

Case Study: University of Oklahoma, Norman Campus

Organizational and staffing analysis

Evaluation of organizational structures and staffing allocations enable managerial decisions regarding resource allocations to best provide educational services

Implementation of appropriate organizational structures and staffing allocations for university programs ensures that the maximum allocation of resources are available to dedicate to educational activities.

Evaluating staffing levels, budget allocations, and organizational structures to peer institutions of higher education identifies alternative approaches for evaluation and consideration that can then be vetted against the institutions unique culture and approach to providing higher education services; while ensuring that resources are most effectively utilized.

Case Study: University at Albany, SUNY

University-city shared and contract services

Town-gown relations can be more than a cordial working relationship – there are opportunities to partner and contract for service delivery that benefit both entities

There are many opportunities for communities and institutions of higher education to share and contract with each other for services. These include:

  • • Administrative services
  • • Facility/grounds maintenance
  • • Marketing and special events
  • • Public safety

Benefits include not only financial savings, but often enhanced service levels for both entities, and an improved organizational working relationship.